adesso and ServiceNow

The NOW Platform allows you to map your business processes throughout your entire company. It provides you with the infrastructure your business needs to develop, run and manage applications.

The IT Service Management solution provides scalable workflows for managing IT services and providing them to your users. Increase your employees’ productivity, solve problems quickly and effectively and improve user satisfaction.

Security Operations allows you to take incident data from customer security tools and put it into a structured response engine. This enables you to prioritise and resolve security threats that impact your business.

GRC applications offer continuous monitoring and automation options, providing a real-time view of compliance and risks, improving decision-making and enhancing business performance.

Customer Service Management allows you to provide external customer service through different communication channels such as the Internet, e-mail, chat services, over the phone and via social media. Various self-services are offered to external customers via the portal.

Field Service Management helps you manage work tasks that are performed onsite. Tasks are assigned to specific members of staff based on their skills, their assigned geographical regions and available inventory.